Shipping policy
Shipping Policy
Everything you order from NexaMart is packed carefully and shipped with tracking. This page explains how long delivery takes, what it costs and what to do if something goes wrong on the way.
1. Order processing time
Orders are picked, packed and dispatched within 1–2 business days of payment being confirmed. Orders placed at a weekend or on a public holiday begin processing on the next business day. During major sale periods processing can take an extra day, and we will say so on the website if that happens.
You will receive a dispatch email with your tracking number as soon as the parcel leaves us.
2. Delivery times
Estimated delivery times after dispatch:
- Standard delivery — 5–9 business days;
- Remote and rural addresses — up to 12 business days;
- International orders — 7–14 business days, depending on destination and customs.
These are estimates, not guarantees. Carrier delays, weather and customs inspections can occasionally add a few days beyond our control.
3. Shipping costs
Shipping is free on all orders over $199. For orders below that threshold, a flat shipping rate is calculated at checkout and shown to you before you pay. We never add fees after an order is placed.
4. Shipping methods
We ship through established national postal services and courier partners, chosen for each destination based on speed and reliability. Larger or fragile items may be sent by courier and could require a signature on delivery.
5. Order tracking
Every order includes a tracking number, emailed to you at dispatch. Tracking can take 24–72 hours to show its first scan while the parcel is collected and enters the carrier network. If tracking has not updated for more than five business days, contact nexamartt.2026@gmail.com and we will open a case with the carrier on your behalf.
6. Multiple parcels
Orders with several items are sometimes shipped from different locations and may arrive separately, each with its own tracking number. If part of your order arrives and the rest has not appeared within five business days, let us know and we will check on the remainder.
7. International orders, duties and taxes
We ship worldwide to most destinations. Most international orders arrive with nothing extra to pay, but import duties, taxes and customs handling charges are set by the destination country rather than by us. Where they apply, they are the recipient's responsibility and are payable to the carrier or customs authority.
If a parcel is refused at customs or returned because duties were not paid, we can refund the value of the goods once the parcel reaches us, minus the original shipping cost.
8. Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — while the order is still being packed we can correct it free of charge. Once dispatched, a parcel sent to an incorrect address may be returned to us or lost, and re-delivery may need to be paid for again.
9. Delays and lost parcels
If your order has not arrived within 10 business days of the estimated delivery date, contact us. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund at no cost to you.
10. Damaged packages
Inspect your parcel on arrival. If the outer packaging is badly damaged, note it with the courier where possible. Send us photos of both the packaging and the item within 48 hours of delivery and we will arrange a replacement or a full refund, including shipping. You will never be asked to pay to correct transit damage.
11. Contact
Questions about a delivery: nexamartt.2026@gmail.com. Include your order number and we will have the tracking history ready when we reply, within 24 hours.