Shipping policy

Shipping Policy

Everything you order from NexaMart is packed carefully and shipped with tracking. This page explains how long delivery takes, what it costs, and what to do if something goes wrong along the way.

1. Delivery Times

Shipping takes around 14 business days. All orders include tracked shipping.

You will receive a dispatch email with your tracking number as soon as your parcel leaves us.

Delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, customs inspections, or other circumstances beyond our control.

2. Shipping Costs

Shipping is free on all orders over $199. For orders below that threshold, a flat shipping rate is calculated at checkout and shown to you before you pay. We never add fees after an order is placed.

3. Shipping Methods

We ship through established national postal services and courier partners, selected for each destination based on reliability and delivery coverage. Larger or fragile items may be sent by courier and could require a signature upon delivery.

4. Order Tracking

Every order includes a tracking number, emailed to you when your order is dispatched. Tracking information may take 24–72 hours to show its first scan while the parcel is collected and enters the carrier network.

If your tracking information has not updated for more than five business days, contact us at nexamartt.2026@gmail.com, and we will open a case with the carrier on your behalf.

5. Multiple Parcels

Orders containing several items may be shipped from different locations and arrive separately, each with its own tracking number. If part of your order arrives and the remaining items have not arrived within a reasonable time, contact us and we will check on the status of the remaining parcel(s).

6. International Orders, Duties and Taxes

We ship worldwide to most destinations. Most international orders arrive without additional charges, but import duties, taxes, and customs handling fees are determined by the destination country rather than by us. Where applicable, these charges are the recipient's responsibility and must be paid to the carrier or customs authority.

If a parcel is refused by customs or returned because duties were not paid, we can refund the value of the goods once the parcel reaches us, minus the original shipping cost.

7. Incorrect or Incomplete Addresses

Please check your delivery address carefully at checkout. If you notice a mistake, email us immediately. If your order has not yet been dispatched, we will do our best to correct the address.

Once an order has been dispatched, a parcel sent to an incorrect address may be returned to us or lost, and additional delivery charges may apply.

8. Delays and Lost Parcels

Shipping takes around 14 business days, but delivery may occasionally take longer due to circumstances beyond our control.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us. We will investigate the issue with the carrier and, if the parcel is confirmed lost, arrange a replacement or issue a refund in accordance with our refund policy.

9. Damaged Packages

Please inspect your parcel upon arrival. If the outer packaging is badly damaged, report it to the courier where possible.

Send us photos of both the packaging and the damaged item within 48 hours of delivery. We will review the issue and arrange an appropriate resolution, such as a replacement or refund, in accordance with our policies. You will not be charged for correcting confirmed transit damage.

10. Contact

For questions about your delivery, contact us at nexamartt.2026@gmail.com.

Please include your order number so we can review your tracking history and assist you as quickly as possible. We aim to respond within 24 hours.